The Gold lounge has been designed to allow you to work with us and play an active role in your mortgage application.
It is here that you will be able to provide relevant information and subsequent documents, at your leisure and outside of work hours. By the same token, it allows us to provide you with document requests, useful tools, and guidance.
Let us help you
The quicker we have the correct documentation, the quicker you will get the mortgage.
The Gold lounge is for you.
We understand how difficult it can be to juggle a normal working day and manage a new mortgage application. So, being able to provide you with the freedom and flexibility to work with us in your own time, is a priceless feature of our service.
When do we need the documents from you?
…As soon as possible.
You don’t have to get them to us straight away. But having them, as early in the process as possible, will enable us to do our jobs and advise you as accurately and smoothly as we can ensuring you get the most appropriate deal, as quickly as possible. Providing them in this way ensures the security and safety of your information, in a hassle-free way.
What happens once I'm in the portal?
Well, you’re in the loop…
It makes everything a lot easier for you and us.
You will receive email updates as you navigate through the process and instant emails when underwriters have asked for additional information as well as our guidance throughout.
All information supplied to the portal will be confirmed over the phone and cross-referenced.